Returned Merchandise Pick-Up Request Form

Note: use this form for Madison-area returns only.

If this is your first time requesting a return, please review the information on our Return Policy page

  1. To ensure timely pick-up of your return, please do the following:
    • Create a photocopy of your packing slip for each package.
      • On each photocopy, write the Return Authorization number or Invoice number and "RETURN TO MDS."
      • Tape one copy of the photocopy to the outside of each package.
    • Place the package(s) on your building's loading dock or wherever MDS leaves your deliveries.
  2. Download the Returned Merchandise Pick-Up Request Form (MSWord format) linked here.
    • Please complete all information in the form. All fields are required for the form to be processed.
    • Save the completed form as PDF or print and scan the completed form.
    • Email the completed form to
  3. Submit the form to arrange for your return to be picked up.