Vendor Contact, Return, and Shipping Information

Airgas | Anixter | Bio-Rad | Crescent | Dell | Dot Scientific | Eppendorf | EIS | Fastenal | Fisher Scientific | Grainger | IDT | Kranz | MSC | Newark | Promega | Qiagen | Rainin | Santa Cruz | SHI | Sigma-Aldrich | Staples | Unisource | VWR

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Airgas

Airgas

Contact Information:

 

Information for Order Details and Returns:

  • For special orders, delivery questions, and daily cylinder rentals contact Ashley Shutvet.
  • Liquid nitrogen and liquid gasses in dewars cannot be delivered by MDS. Contact Airgas directly to order liquid nitrogen and liquid gases in dewars.
Gas Cylinder Returns
  • Airgas cylinders (empty):
  • Full or partially full cylinders require special treatment:
    • No credit will be considered for partially full cylinders.
    • Call Airgas for guidance.

 

Shipping Information:

  • No shipping -- Standard shipping included in contracted price.
  • * Delivery -- Next business day excluding special orders and back orders.
    • *Note: All delivery times are estimates based on delivery to the Madison area and on orders being placed before 3:00 PM CST.

 

Using Quotes for Ordering on the Punch-out Vendor Web Site

Anixter

Anixter

Contact Information:

 

Information for Order Details and Returns:

  • Contact the vendor for return authorization:
    • Contact Rick Schaub.
  • Follow the vendor directions.

 

Shipping Information:

  • No shipping -- Standard shipping included in contracted price.

Bio-Rad

Bio-Rad

Contact Information:

 

Information for Order Details and Returns:

  • Contact the vendor for return authorization:
    • 1-800-4-BIORAD (1-800-424-6723)
  • Follow the vendor directions.

 

Shipping Information:

  • Freight Charges for Consumable Orders:
    • $199.99 or less: $45 per order
    • $200 - $599.99: $22.50 per order
    • $600 or more: $0
  • Special Charges (in addition to freight charges):
    • Blue or dry ice: $20 per order
    • Haz Mat fee: $35 per order
    • Ice & Haz Mat: $35 per order

 

Using Quotes for Ordering on the Punch-out Vendor Web Site

Crescent Electric Supply Company

Crescent Electric Supply Company

Contact Information:

 

Information for Order Details and Returns:

  • Contact the vendor for return authorization:
    • Contact Steven Thiel.
  • Follow the vendor directions.

 

Shipping Information:

  • No shipping -- Standard shipping included in contracted price.

Dell

Dell

Contact Information:

 

Information for Order Details and Returns:

  • For all returns:
    • Contact the vendor for return authorization:
      • Contact Josh Baer.
      • Follow the vendor directions
  • For questions regarding the delivery area:
    • Contact Shop@UW customer service at (608) 497-4400.

 

Shipping Information:

  • No shipping -- Standard shipping included in contracted price.

 

Using Quotes for Ordering on the Punch-out Vendor Web Site

Dot Scientific, Inc.

Dot Scientific, Inc.

Contact Information:

  • Customer Service: Toni Kelley, toni@dotscientific.com, (800) 878-1785
  • Sales Rep: Dave Mayur, dave@dotscientific.com, (847) 971-4574 (c)

 

Information for Order Details and Returns:

  • Contact the vendor for return authorization:
    • Contact customer service.
  • Follow the vendor directions.

 

Shipping Information:

  • No shipping -- Standard shipping included in contracted price.

EIS Office Solutions

EIS Office Solutions

Contact Information:

 

Information for Order Details and Returns:

  • If customer has an issue with a cartridge, please contact customerservice@eisoffice.net or call 877-557-7300 Ext 0.
  • Contact the vendor for return authorization:
    • Ordering and Returns: Ext. 214
  • Follow the vendor directions.

 

Shipping Information:

  • No shipping -- Standard shipping included in contracted price.
  • EIS delivery requirement is 48 hours after receipt of order; however, orders typically arrive within one day of order.

 

Unique Functions on Punch-out Vendor Web Site

Eppendorf

Eppendorf

Contact Information:

 

Information for Order Details and Returns:

  • Contact the vendor for return authorization:
    • For returns contact Brian Konrad.
  • Follow the vendor directions.

 

Shipping Information:

  • No shipping -- Standard shipping included in contracted price.
    • “D” FOB Destination freight prepaid and allowed.

Fastenal

Fastenal

Contact Information:

 

Information for Order Details and Returns:

  • Contact the vendor for return authorization:
    • Contact Laura Mayville.
  • Follow the vendor directions.

 

Shipping Information:

  • No shipping -- Standard shipping included in contracted price.
  • * Delivery -- One (1) to two (2) business days excluding special orders and back orders.
    • Note: All delivery times are estimates based on delivery to the Madison area and on orders being placed before 3:00 PM CST.

Fisher Scientific

Fisher Scientific

Contact Information:

 

Information for Order Details and Returns:

  • Returns for packages delivered by MDS in the Madison area:
  • Returns for all other delivery addresses:
    • Contact the vendor for return authorization.
    • Follow the vendor directions.
  • For questions regarding the delivery area:
    • Contact Shop@UW customer service at (608) 497-4400.

 

Shipping Information:

  • No shipping -- Standard shipping included in contracted price.
  • * Delivery -- Next business day excluding special orders and back orders.
    • Note: All delivery times are estimates based on delivery to the Madison area and on orders being placed before 3:00 PM CST.

 

Using Quotes for Ordering on the Punch-out Vendor Web Site

Grainger

Grainger

Contact Information:

 

Information for Order Details and Returns:

  • Returns for packages delivered by MDS in the Madison area:
  • Returns for all other delivery addresses:
    • Contact the vendor for return authorization.
    • Follow the vendor directions.
  • For questions regarding the delivery area:
    • Contact Shop@UW customer service at (608) 497-4400.

 

Shipping Information:

  • No shipping -- Standard shipping included in contracted price.

Integrated DNA Technologies

Integrated DNA Technologies

Contact Information:

 

Information for Order Details and Returns:

  • IDT products are custom made and are unable to be returned.
    • Rreplacement products are provided when IDT Specifications are not met.

 

Shipping Information:

  • Shipping not included:
    • S F.O.B. ORIGIN, FRIEGHT PREPAID AND ALLOWED
      • Free Delivery on orders over $75.00
      • Standard Shipping Charges: $11.25
      • Partial Shipping Fee: $9.20
      • Same day Shipping Fee: $20.00
      • Dry Ice: $45.00
      • Dry plates: $18.00

 

Unique Functions on Punch-out Vendor Web Site

Kranz

Kranz

Contact Information:

 

Information for Order Details and Returns:

  • Contact the vendor for return authorization:
    • Contact customer service.
  • Follow the vendor directions.

 

Shipping Information:

  • No shipping -- Standard shipping included in contracted price.

MSC Industrial Supply Co.

MSC Industrial Supply Co.

Contact Information:

 

Information for Order Details and Returns:

  • Call MSC Ecomm Customer Service at (800) 753-7970 with questions about order status.
  • Contact the vendor for return authorization:
    • Contact Contact Vince Contini.
  • Follow the vendor directions.

 

Shipping Information:

  • No shipping -- Standard shipping included in contracted price.
  • * Delivery -- Next business day excluding special orders and back orders.
    • Note: All delivery times are estimates based on delivery to the Madison area and on orders being placed before 3:00 PM CST.

Newark

Newark logo

Contact Information:

 

Information for Order Details and Returns:

  • Contact the vendor for return authorization:
    • Contact Tom Clark or, follow the instructions on the Newark Product Returns web page.
  • Follow the vendor directions.

 

Shipping Information:

  • No shipping -- Standard shipping included in contracted price.

 

Unique Functions on Punch-out Vendor Web Site

  • FAQ available:
    • First-time User Detail Screen
    • BOM (Bill of Materials) Function

 

Using Quotes for Ordering on the Punch-out Vendor Web Site

Promega Corporation

Promega Corporation

Contact Information:

 

Information for Order Details and Returns:

  • Contact the vendor for return authorization:
    • Call (608) 274-4330.
  • Follow the vendor directions.

 

Shipping Information:

  • No shipping -- Standard shipping included in contracted price.

Qiagen

Qiagen

Contact Information:

 

Information for Order Details and Returns:

  • Contact the vendor for return authorization:
    • Call (800) 426-8157.
  • Follow the vendor directions.

 

Shipping Information:

  • Shipping not included
    • Standard shipping is $28.00 per order.

 

Unique Functions on Punch-out Vendor Web Site

Rainin

Rainin

Contact Information:

 

Information for Order Details and Returns:

  • Contact the vendor for return authorization:
    • Call (800) 472-4646.
  • Follow the vendor directions.

 

Shipping Information:

  • No shipping -- Standard shipping included in contracted price.

Santa Cruz Biotechnology

Santa Cruz Biotechnology

Contact Information:

 

Information for Order Details and Returns:

  • Contact the vendor for return authorization:
    • Contact customer service 7:00 AM to 8:00 PM CST.
  • Follow the vendor directions.

 

Shipping Information:

  • Shipping not included:
    • Standard Domestic Overnight shipping is:
    • Ambient: $24.50.
    • Blue Ice: $32.50
    • Dry Ice: $39.50

SHI

SHI

Contact Information:

 

Information for Order Details and Returns:

  • Contact the vendor for return authorization.
  • Follow the vendor directions.

 

Shipping Information:

  • No shipping -- Standard shipping included in contracted price.

 

Using Quotes for Ordering on the Punch-out Vendor Web Site

Sigma-Aldrich

Sigma-Aldirch

Contact Information:

 

Information for Order Details and Returns:

  • Returns for all packages:
    • Contact the vendor for return authorization.
    • Follow the vendor directions
  • For order status or inquiries, expedited shipping, and general customer service call:
    • Customer Support: (800) 325-3010
    • Sales Support: (800)-220-0195; research.team2@sial.com
    • Please have the order PO# (MDXXXXXPVX0000000000) ready.
  • For technical (website) support:

 

Shipping Information:

  • Standard shipping is:
    • If sub-total is >= $300, shipping is $3.00
    • Otherwise standard shipping is $23.00
  • Note: Other special handling charges may apply and will increase shipping fees:
    • Overnight Charge: $10.00
    • Dry/Wet Ice Charge: $10.00

 

Using Quotes for Ordering on the Punch-out Vendor Web Site

Staples

Staples

Contact Information:

 

Information for Order Details and Returns:

  • Shop@UW Centralized Customer Service
  • Returns for packages delivered by MDS in the Madison area:
  • Returns for all other delivery addresses:
    • Contact the vendor for return authorization.
    • Follow the vendor directions.
  • For questions regarding the delivery area:
    • Contact Shop@UW customer service at (608) 497-4400.

 

Shipping Information:

  • No shipping -- Standard shipping included in contracted price.
  • * Delivery -- Next business day excluding special orders and back orders.
    • Note: All delivery times are estimates based on delivery to the Madison area and on orders being placed before 3:00 PM CST.

Unisource

Unisource

Contact Information:

  • Stan Greenwell, Senior Customer Service Respresentative: STANLEY.Greenwell@unisourceworldwide.com,
    (800) 261-9584 (office), (888) 243-4665 (Fax)
  • Unisource Worldwide, Inc.
    • 2828 Trade Center Drive, #140, Carrollton, TX 75075

 

Information for Order Details and Returns:

 

Shipping Information:

  • No shipping -- Shipping included, no charge for freight.

VWR

VWR

Contact Information:

 

Information for Order Details and Returns:

  • Returns for packages delivered by MDS in the Madison area:
  • Returns for all other delivery addresses:
    • Contact the vendor for return authorization.
    • Follow the vendor directions.
  • For questions regarding the delivery area:
    • Contact Shop@UW customer service at (608) 497-4400.

 

Shipping Information:

  • No shipping -- Standard shipping included in contracted price.
  • * Delivery -- Next business day excluding special orders and back orders.
    • Note: All delivery times are estimates based on delivery to the Madison area and on orders being placed before 3:00 PM CST.

 

Using Quotes for Ordering on the Punch-out Vendor Web Site