Purchasing Services | University of Wisconsin

AFTER-HOURS CALL CENTER SERVICES

(contract last updated 04/08/2022)

SCOPE: Contract for the purchase of After-Hours Call Center Services.

CONTRACT #

DESCRIPTION

22-5228

AFTER-HOURS CALL CENTER SERVICES

CONTRACT ORIGIN:

ADDITIONAL INFORMATION:

UW-Madison
Purchasing Services
21 N Park St, Ste 6101
Madison, WI 53715-1218

UW-Madison users contact:
Brad Bauman
(608) 262-1327 FAX (608) 262-4467
brad.bauman@wisc.edu

Non-UW-Madison users contact: Vendor Representative

COOPERATIVE PURCHASING:

YES

CONTRACT TERM:

January 20, 2022 through December 31, 2026, with automatic renewal extensions to December 31, 2028, unless amended, cancelled or rebid.

Vendor(s)

Integrated Communication Services 22 E. Mifflin St., Ste. 820 Madison, WI 53703

	PHONE #	EMAIL
Sales Representative: Kathleen Gragg	608-257-7191	kgragg@ics-mas.biz
Ordering/Expediting: Kathleen Gragg	608-257-7191	kgragg@ics-mas.biz
Invoice Information: Kathleen Gragg	608-257-7191	kgragg@ics-mas.biz
Supplier Diversity Reporting: Frederic Mohs	608-256-1978	fred@mwp-law.com
Website www.telephonemessagecenter.com

Commodity Code

915-05 / 915-49

Federal Employee ID # (FEIN)

39-1299363

F.O.B.

"V" SERVICE/MAINTENANCE

Terms:

N/30

Invoicing:

Invoices shall reflect contract pricing.

Pricing Information:

ITEM	TYPE OF BILLABLE ITEM	UNIT PRICE
1.	INBOUND CALLS	$1.45
2.	OUTBOUND CALLS	$1.20
3.	SMS (TEXT) DELIVERY	$1.15
4.	PATCHES (CONNECTING CALLER TO SOMEONE)	$2.30
5.	ACCOUNT MAINTENANCE TIME (HOURS)	$0
6.	MONTHLY FEE FOR BASIC SERVICE	$185.00
7.	MONTHLY FEE FOR ADVANCE SERVICE INCLUDING: VOICE RECORDING OF CALLS ARCHIVE SMS MESSAGES ARCHIVE	$0
8.	EACH HOLIDAY DAY, IF EXTRA	$0
9.	EACH WEEKEND DAY, IF EXTRA	$0
10.	SCREEN TIME FOR ONLINE KEYING (MINUTES)	$0
11.	CALL TALK TIME (MINUTES)	$0
12.	CALL WRAP TIME	$0
13.	WORK TIME ON ACCOUNT (MINUTES) INCLUDING: LIST MAINTENANCE CALL REVIEW FOR QUALITY COORDINATION ISSUES	$0

Revision History: